Description
We are now recruiting for a Housekeeper to assist in the delivery of a discreet and efficient housekeeping service for our guests.
Housekeeping / cleaning / janitorial experience would be an advantage however full training will be provided.
Hours are allocated according to a rota which will include weekend work.
The successful applicant will have an eye for detail and have a passion for delivering excellent customer service.
Job Summary:
This is a customer-focused role, which provides full housekeeping services to all our hotel guests. The duties involve cleaning and maintaining guest bedrooms, bathrooms and public areas to the required hotel and Mercure brand standard and to assist with any guest requests or queries.
Attention to detail, a focus on customer care and an excellent work ethic are all essential. The Housekeeping Assistant must be able to demonstrate a friendly and professional approach as well as immaculate presentation standards and strong attention to detail.
Job Description:
• Change and replenish bed linen, towels and guest amenities in line with brand standards
• Clean bedroom, bathroom and toilet areas
• Clean public areas, including public toilets
• Collect used linen from various areas
• Return crockery and glassware to relevant departments
• Dealing with guests requirements
• Report areas that require maintenance
• Undertake regular deep cleaning tasks
• Restock and maintain trolley on daily basis
• Ensure you are polite and courteous to guests and have discretion at all times
• Be environmentally aware and dispose of waste according to hotel standards
• Comply with hotel security, fire regulations and all health and safety legislation
• Ensure adherence to quality expectations and standards
• Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other colleagues
Only applications enclosing a CV will be considered.
The Mercure Barony Castle Hotel, previously a Baronial home dating back to 1700, is steeped in hundreds of years of history but now operates as a hotel, wedding & conference venue. Situated in beautiful Scottish Borders countryside just 18 miles from Edinburgh, the hotel and 25 acres of surrounding grounds provide an ideal location for business or pleasure.
Behind the impressive stone façade lies a modern hotel offering comfort to the most discerning guest. Unique features, leisure & spa facilities, comfortable and inviting accommodation provide a thoroughly relaxing experience for all.